Returns Policy

Refunds

• The Wonky Pixie cannot exchange items if you have just changed your mind so please choose carefully.
• In the unlikelihood that an item is faulty, if there is a genuine fault we will repair or replace it free of charge.
• The Wonky Pixie is unable to accept returns on sale items if items have been worn if they have been changed, tampered or altered in any way or shape, and are not in a re-saleable state.
• Please make contact with The Wonky Pixie immediately of receiving your item to notify us of any faults.
• The buyer may be asked to provide a photo of the fault to The Wonky Pixie before returning the item so we can better assess the issue prior to the item being returned.
• If you suspect your item has been damaged on delivery, please keep the packaging so it can be viewed and accessed by the courier company and The Wonky Pixie.
• Once it has been received and inspected the refund will be processed by online banking.
• The Wonky Pixie recommends that you send your return parcel by tracked courier, and packaged carefully as we cannot accept responsibility for items that are lost in transit.
• The Wonky Pixie reserve the right to refuse a refund if the goods are deemed not faulty or returned later than 14 days after purchase.
• If in the event, an item has not arrived and is missing, please contact us within 7 days of the courier picking up your order, we will investigate the matter to the best of our ability and try and establish the cause. If the item is confirmed to be lost, we will endeavor to rectify by refunding you promptly. To do this, we will need proof of purchase from you and the courier to proceed with the claim.

Change of Mind

• Please choose carefully before you order, The Wonky Pixie will only accept an item if it is damaged, faulty or the wrong product has been delivered, not for a change of mind. Thank you.